Privacy Policy

Last updated: 10 May 2026

This Privacy Policy explains how Zard Yard collects, uses, discloses, stores, and protects personal information when you visit www.zardyard.com, contact us, interact with our social media pages, purchase from our online store, or communicate with us through our official channels.

Zard Yard is an online Pokémon TCG content, collectibles, and store platform based in Singapore. We create Pokémon TCG content, including pack openings, card spotlights, artist features, card animation reels, collection showcases, and related trading card content. We may also offer selected Pokémon TCG products, graded cards, sealed products, and collectibles through our website, online store, marketplace links, and social platforms.

By using our website, submitting information to us, contacting us, making a purchase, or interacting with our official channels, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Who This Privacy Policy Applies To

This Privacy Policy applies to all visitors, customers, collectors, social media followers, collaborators, and users who interact with Zard Yard through:

  • our website, www.zardyard.com
  • our online store
  • our contact forms
  • our email address
  • our social media pages
  • our marketplace links
  • our product listings
  • our online Pokémon TCG content
  • any other official Zard Yard communication channel

By using our website, contacting us, making a purchase, submitting information, or interacting with Zard Yard online, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect personal information that you provide directly to us, information generated when you use our website, and information received through third-party platforms or service providers.

2.1 Information You Provide Directly

We may collect information not limited to when you:

  • submit a contact form
  • email us directly
  • place an order
  • enquire about a product
  • ask about Pokémon cards, graded slabs, sealed products, or collectibles
  • contact us about buying, selling, or trading cards
  • send us photos or product information
  • communicate with us on social media
  • take part in a collaboration or promotion
  • subscribe to updates, newsletters, or marketing communications, if available

This information may include:

  • your name
  • email address
  • phone number, if provided
  • shipping address
  • billing address
  • order details
  • order number
  • payment status
  • enquiry details
  • product interest
  • card or slab information
  • certification numbers for graded cards, if provided
  • photos or attachments you submit
  • social media handles
  • collaboration details
  • any other information you choose to provide

2.2 Order and Transaction Information

If you purchase products through Zard Yard or through a linked online store or marketplace, we may collect information needed to process and support your order.

This may include:

  • Products purchased
  • Order number
  • Order date
  • Delivery details
  • Shipping address
  • Billing details
  • Payment confirmation or payment status
  • Refund or return information
  • Customer support messages

Payment information may be processed by third-party payment providers. Zard Yard does not intentionally collect or store full payment card details unless this is made available through the relevant store or payment platform. Please refer to the privacy policy of the relevant payment provider for further details.

2.3 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, server logs, pixels, or similar technologies.

This may include (but not limited to):

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website or source
  • Approximate location
  • Website activity
  • Cookies and similar tracking information
  • Analytics data

This information helps us understand how visitors use our website and improve the performance, design, security, and content of Zard Yard.

2.4 Social Media and Marketplace Information

Zard Yard may link to or interact with users through third-party platforms such as Instagram, Facebook, YouTube, TikTok, Carousell, or other online marketplaces.

If you contact us through these platforms, we may receive information such as:

  • Your public profile name
  • Username or social media handle
  • Messages you send to us
  • Comments or interactions with our content
  • Enquiry details
  • Product listing enquiries

These platforms may also collect and process your data according to their own privacy policies. Zard Yard is not responsible for the privacy practices of third-party platforms.

3. How We Use Your Information

We may collect, use, and process your personal information for purposes reasonably connected to our website, content, store, customer service, and business operations.

These purposes include:

  • Responding to enquiries
  • Processing and fulfilling orders
  • Arranging shipping, delivery, or collection
  • Providing customer support
  • Confirming product availability
  • Managing returns, refunds, exchanges, or order issues
  • Communicating about Pokémon TCG products, graded cards, sealed products, collectibles, or listings
  • Reviewing buying, selling, or trade enquiries
  • Assessing card, slab, sealed product, or collectible information submitted by you
  • Managing collaborations, sponsorships, or creator enquiries
  • Sending transactional messages, such as order confirmations or shipping updates
  • Sending marketing updates, if you have subscribed or where permitted
  • Improving our website, online store, products, services, and content
  • Analysing website traffic and content performance
  • Understanding customer interests and browsing behaviour
  • Preventing fraud, misuse, unauthorised transactions, or security issues
  • Keeping business, tax, accounting, and transaction records
  • Complying with legal, regulatory, or administrative requirements
  • Protecting our rights, property, users, customers, and business interests

4. Consent and Purpose of Collection

By providing personal information to Zard Yard, using our website, submitting a form, contacting us, placing an order, subscribing to updates, or communicating with us through our official channels, you consent to our collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy.

We aim to collect, use, and disclose personal information only for purposes that are reasonable and relevant to our website, online store, customer support, content, business operations, legal obligations, and related activities.

Where required by applicable law, we will notify you of the purposes for which your personal information is collected, used, or disclosed.

You may withdraw your consent for certain uses of your personal information by contacting us. However, please note that withdrawing consent may affect our ability to provide certain services, process orders, respond to enquiries, manage your account, or complete transactions.

5. Sharing and Disclosure of Information

We do not sell your personal information.

However, we may share necessary personal information with trusted third parties where required for our website, store, services, or legal obligations.

We may disclose information to:

  • Website hosting providers
  • Online store platforms
  • Payment processors
  • Courier, postage, delivery, or fulfilment providers
  • Email and communication service providers
  • Customer support tools
  • Analytics providers
  • Marketing or advertising platforms
  • Social media platforms
  • Marketplace platforms
  • IT service providers
  • Cloud storage providers
  • Professional advisers, including accountants, auditors, consultants, or legal advisers
  • Regulators, public authorities, law enforcement agencies, or courts, where required or permitted by law

We may also disclose information where necessary to:

  • Process and fulfil your order
  • Respond to your enquiry
  • Resolve disputes
  • Investigate suspected fraud or misuse
  • Protect our rights, property, safety, customers, users, or business
  • Comply with applicable laws, regulations, legal processes, or official requests

Where we use third-party service providers, we aim to share only the information reasonably necessary for them to perform their services.

For example, your shipping details may be shared with a courier provider so that your order can be delivered. Payment-related information may be processed by a payment provider so that your transaction can be completed.

6. Cookies, Analytics, and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand visitor behaviour, support store features, remember preferences, measure content performance, and improve our services.

Cookies are small files stored on your device when you visit a website. They may help the website function properly, improve your browsing experience, or provide information about how visitors use the website.

We may use cookies and similar technologies for purposes such as:

  • Website functionality
  • Shopping cart and checkout functions
  • Remembering preferences
  • Understanding website traffic
  • Measuring page performance
  • Analysing content engagement
  • Supporting social media or embedded content
  • Improving marketing or advertising effectiveness

You can choose to disable or block cookies through your browser settings. However, some parts of the website or online store may not function properly if cookies are disabled.

Third-party platforms, such as analytics providers, social media platforms, embedded content providers, payment processors, or online store platforms, may also use cookies or similar technologies according to their own privacy policies.

7. Marketing Communications

If you subscribe to our updates, mailing list, promotional messages, or marketing communications, we may use your contact details to send you information about:

  • New Pokémon TCG products
  • Store updates
  • Restocks
  • Promotions
  • Pokémon card content
  • Pack openings
  • Card spotlights
  • Artist features
  • Collecting content
  • Events, collaborations, or announcements

You may unsubscribe from marketing communications at any time by using the unsubscribe link, where available, or by contacting us directly at [email protected].

Please note that even if you unsubscribe from marketing communications, we may still send you non-marketing messages where necessary, such as order confirmations, delivery updates, customer support replies, refund updates, or important service messages.

8. User-Submitted Card Images, Product Details, and Collection Information

If you submit photos, videos, screenshots, certification numbers, card details, graded slab details, sealed product details, collection information, or other Pokémon TCG-related information to Zard Yard, we may use that information to:

  • Assess your enquiry
  • Respond to your message
  • Review a potential buying, selling, or trade enquiry
  • Verify product details
  • Discuss product availability
  • Provide customer support
  • Manage marketplace or store-related communication
  • Keep reasonable business records

Please avoid sending personal information that is not relevant to your enquiry.

If you send images that include personal information, addresses, faces, documents, or other identifying details, you are responsible for ensuring that you have the right to share those images with us.

9. Third-Party Links

Our website may contain links to third-party websites, platforms, stores, marketplaces, or social media pages.

These may include:

  • Instagram
  • Facebook
  • YouTube
  • TikTok
  • Carousell
  • payment providers
  • delivery providers
  • online store platforms
  • other external websites

When you click on a third-party link, you may leave the Zard Yard website. We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms.

You should review the privacy policies of any third-party websites or services before providing personal information to them.

10. Data Protection and Security

We take reasonable steps to protect personal information against unauthorised access, collection, use, disclosure, copying, modification, loss, misuse, or similar risks.

These steps may include:

  • Using reputable website, store, and payment platforms
  • Limiting access to personal information where appropriate
  • Using password-protected accounts
  • Maintaining reasonable administrative and technical safeguards
  • Reviewing access to business tools and accounts
  • Using secure communication and storage tools where available
  • Working with service providers that support reasonable data protection standards

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

If you believe that your personal information has been compromised or sent to us in error, please contact us at [email protected].

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required for business, legal, regulatory, accounting, tax, dispute resolution, fraud prevention, or operational purposes.

For example:

  • Order and transaction information may be retained for business, tax, accounting, legal, and customer support purposes.
  • Contact form and email enquiries may be retained for as long as needed to respond and maintain reasonable business records.
  • Product, card, slab, or collection enquiry information may be retained while the enquiry remains relevant or where needed for business records.
  • Marketing subscription information may be retained until you unsubscribe or request removal, subject to any lawful retention requirements.
  • Website analytics information may be retained according to the settings and policies of the relevant analytics provider.

When personal information is no longer required for any business or legal purpose, we will take reasonable steps to delete, anonymise, or securely dispose of it.

12. International Transfers of Personal Data

Some of our third-party service providers may store, process, or access data outside Singapore.

This may include website hosting providers, e-commerce platforms, payment providers, email platforms, analytics tools, social media platforms, cloud services, and marketplace providers.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred personal data receives a standard of protection consistent with applicable data protection laws.

13. Accuracy of Information

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date.

This is especially important for:

  • Order fulfilment
  • Delivery and shipping
  • Billing
  • Refunds
  • Customer support
  • Product enquiries
  • Marketplace transactions
  • Collaboration enquiries

If your information changes, or if you believe that information we hold about you is inaccurate, please contact us at [email protected].

14. Access, Correction, and Withdrawal of Consent

You may contact us to request access to or correction of personal information that we hold about you, subject to applicable laws and any permitted exceptions. Singapore PDPA guidance describes access and correction as obligations that allow individuals to request access to personal data and correction of personal data in an organisation’s possession or control.

You may also contact us to withdraw consent for certain uses or disclosures of your personal information.

To make a request, please email:

[email protected]

Please include enough information for us to identify you and understand your request. We may need to verify your identity before processing certain requests.

Please note that:

  • We may not be able to provide access to certain information where an exception applies.
  • We may need to retain certain information for legal, regulatory, accounting, tax, fraud prevention, dispute resolution, or legitimate business purposes.
  • Withdrawing consent may affect our ability to process orders, provide customer support, respond to enquiries, or continue providing certain services.

15. Children’s Privacy

Pokémon TCG content may appeal to younger audiences. However, our website, store, and services are intended for users who are able to provide valid consent and make purchases under applicable laws, or who are using the website with the involvement and permission of a parent or guardian.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate consent, please contact us at [email protected] so that we can review and take appropriate action.

16. Giveaways, Promotions, and Events

From time to time, Zard Yard may run giveaways, promotions, events, campaigns, or collaborations.

If you participate, we may collect information such as:

  • Name
  • Contact details
  • Social media handle
  • Delivery details
  • Eligibility information
  • Entry details
  • Prize fulfilment information

Additional terms may apply to specific giveaways, promotions, or events. If there is any inconsistency between this Privacy Policy and specific promotion terms, the specific promotion terms will apply to that promotion to the extent of the inconsistency.

17. Business Transfers

If Zard Yard undergoes a business change, such as restructuring, merger, sale, transfer of assets, partnership change, or business transition, personal information may be transferred as part of that process where reasonably necessary and permitted by law.

In such cases, we will take reasonable steps to ensure that personal information continues to be handled appropriately.

18. Legal Compliance and Protection of Rights

We may collect, use, retain, or disclose personal information where necessary or permitted to:

  • Comply with applicable laws or regulations
  • Respond to lawful requests from authorities
  • Comply with court orders or legal processes
  • Enforce our website terms, store policies, or marketplace arrangements
  • Prevent fraud, misuse, or unauthorised activity
  • Protect the rights, property, safety, or security of Zard Yard, our customers, users, or others
  • Resolve disputes or investigate complaints

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, store operations, services, business practices, legal requirements, or data protection practices.

The latest version will be posted on this page with the updated date.

Your continued use of our website, store, or official channels after any changes are posted means that you accept the updated Privacy Policy, where permitted by applicable law.

20. Contact Us About Privacy

If you have any questions about this Privacy Policy, how we handle personal information, or if you wish to request access, correction, withdrawal of consent, or deletion where applicable, please contact us at:

Zard Yard
Website: www.zardyard.com
Email: [email protected]
Location: Singapore

For privacy-related enquiries, please use the subject line:

Privacy Policy Enquiry